Travel Insurance

Terms of Services / Privacy Policy

Terms of Services

  1. General Provisions

    These terms of services (“Terms”) apply to you and VIOLET ОÜ (“We”, “us” or “our”) regarding your use of Violet Travel Insurance services ("Services") through computers and mobile devices. Use of the Services is also governed by our Privacy Policy [link to policy].

    The Services is only available to persons 18 years of age or older at the time of the acceptance of these Terms.

    By installing, using or otherwise accessing the Services, you agree to these Terms. If you do not agree to these Terms, please do not install, use or otherwise access the Services.

    We reserve the right, at our discretion, to change or modify these Terms at any time by posting the amended Terms on this site. You will be deemed to have accepted such changes by continuing to use the Services. If at any point you do not agree to any part of the current version of the Terms, you must immediately stop using the Services.

  2. Our Services

    We provide the Services allowing you to buy travel insurance policy for your trip or active leisure activities just right from an insurance company, located in your residence country. By using our Services, you may submit the insurance claim in case insured risk happens. Please note that the submitted claim to the insurance company through our mobile application has just an informative character, and you are obliged in any case to contact the insurance company within the terms which are stated in the Terms and Conditions of the insurance company.

    The use of the Services is free of charge. You only pay to the insurance company for your purchase of insurance policy.

  3. Third-Party Services

    Services may include links to third-party services (e.g., insurance companies and payment service provider) and/or the third-party services may be made available to you via Services. These services are subject to respective third-party terms and conditions. Please, read these third-party terms and conditions carefully as they constitute an agreement between you and the relevant third-party service provider to which we are not a party. 4. Obligations We provide the Services promptly and according to the state-of-the-art solutions and techniques, implementing all the means and actions necessary to ensure the Services without any costs to you.

    You agree that you will:

    • provide accurate and complete information as well as update them when needed;
    • input as many times as it will be required by the Services your personal data and data relating to the trip correctly, fairly and promptly.

    You agree that you will not, under any circumstances:

    • circumvent, modify or alter the security dispositions of our application as well as not to help any other person to do so;
    • disrupt, interfere with or otherwise adversely affect the normal flow of the Services or otherwise act in a manner that may negatively affect any computer or servers used to offer or support the Services;
    • attempt to gain unauthorized access to the Services, to accounts registered to others or to the computers, servers, or networks connected to the Services by any means other than the user interface provided by us;
    • solicit or attempt to solicit login information or any other login credentials or personal information from other users of the Services.
  4. Accounts and login information

    Some Services may require you to register and/or create an account (“Account”) with us. You may be required to select an e-mail address and a password for your Account to access the Account ("Login Information"). You agree that you will not give your Login Information to anyone else or allow anyone else to use your Login Information or Account. You are solely responsible for maintaining the confidentiality of the Login Information, and you are responsible for all uses thereof, including purchases. We may assume that anyone logging into your Account using your Login Information is either you or someone logging in with your permission. You agree to immediately notify us of any known or suspected unauthorized use of your password or Account, or any known or suspected breach of security.

  5. Suspension and termination

    We may suspend or terminate your use of the Account if you are failing to comply with any of these Terms or for any actual or suspected illegal or improper use of the Services with or without prior notice to you. The suspension or termination of the Account will be without prejudice to any rights which we may have against you in respect of your breach of these Terms.

  6. Disclaimers

    We try to keep the Services up, bug-free, and safe, but you use it at your own risk. We are providing the Services “AS IS”, without warranty, assurances or guarantees of any kind.

    We do not warrant that you will be able to access or use the Services at the times or locations of your choosing, that the Services will be uninterrupted or error-free or that defects will be corrected. You agree that the Services may be interrupted for non- predefined periods for reasons of technical operations. We will attempt as far as possible and as quickly as possible to remedy any malfunction or error by updates to the Services.

    We shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of us, including without limitation any failure to perform hereunder due to unforeseen circumstances or cause beyond our control. We assume no responsibility for the harmful consequences, which may arise from attack, viruses, hacking or any other breach of security that might result from it.

  7. Intellectual property and copyrights

    All copyrights relating to Violet Travel Insurance and its components are the sole property of us.

    You agree that the software, its operation, its content, including display logos and graphics, links to other resources are protected by the laws on intellectual property, and in particular copyrights.

    You also agree not to reproduce, modify, rent, give, lend, sell, distribute or create the elements listed above in any manner and in any form whatsoever.

  8. Cancellation and Refund

    Refunds and Cancellation of the insurance policy purchased with our Service (Violet Travel Insurance App) occur according to the Termsof Services of those insurance companies in which the insurance policy was purchased.

  9. Governing law and jurisdiction

    If a dispute arises between you and us, we strongly encourage you to first contact us directly to seek a resolution by contacting us.

    These Terms shall be governed by laws of Republic of Estonian and claims shall be brought solely in a competent court of Republic of Estonian, without regard to conflict of law provisions.

  10. Contact information

    Reg. Nr. 14396013
    Läänemere tee 30, Tallinn, Harjumaa, 13913, Estonia

Privacy Policy

  1. General Provisions

    This Privacy Policy explains, how we collect, share and use personal information about you, and how you can exercise your privacy rights.

    We reserve the right to update the Privacy Policy unilaterally, publishing the updated version on this site.

  2. Personal data we process

    To register the Account on Violet Travel Insurance, you must select your Login information (e-mail address and password) and indicate your basic personal information (e.g., name, surname, date of birth, ID number, citizenship) and contact information (e.g., e-mail address, phone number, postal address) for creating your profile. Information you provide on the profile is as a prerequisite to create a contract with an insurance company for travel insurance policy.

    In the process of purchasing insurance policy, you may be asked to indicate personal information (e.g., name, surname, date of birth) of other persons, for whom you want to make an insurance policy, and who will travel with you together.

    By filing the insurance claim using our Services, we send all the information regarding claim directly to the insurance company, without storing any of this information on our servers.

    We collect information from or about devices where you install or access the Services, log information, cookies and similar technologies to identify your browser or device.

  3. Cookies

    Cookies are small files that are saved by your internet browser. If you have not disabled saving of cookies in your browser, cookies will be saved once you open our site. Cookies used to quickly identify your device and to remember your device during subsequent visits for purposes of functionality, preferences, and site performance. Cookie information is not used to identify you.

    In order to ensure the operation of our site, we use session cookies and persistent cookies. Session cookies are saved on your device until the end of a browsing session and deleted immediately afterwards. Persistent cookies, on the other hand, are saved on your device until the moment they are deleted. For further information about cookies, please, visit

    You can disable cookies on your device or set your device to alert you when cookies are being sent to your device. However, disabling cookies may affect your ability to use the Services.

  4. Purposes of data processing

    We collect and process your personal data in order to:

    • ensure the possibility to you to use the Services provided by us in accordance with the Terms (agreement);
    • improve the quality of the Services and/or for statistics purposes;
    • respond to your customer support requests (e.g., if you write to us with a complaint);
    • remember you next time you visit our Services;
    • detect and prevent illegal activities, fraud or fraudulent behaviour;
    • exercise, establish or defend our legal rights etc.
  5. Legal basis for data processing

    By virtue of the purposes of personal data processing, we process your personal data only where:

    • we need the personal data to perform an agreement with you or to enter into an agreement with you, or
    • we have your consent to do so, or
    • the processing is in our legitimate interests and not superseded by your rights.
  6. Disclosure of your personal data to third parties

    We may share your personal data with the following types of recipients:

    • third-parties, when you are using services of these third-parties (e.g., insurance companies and payment service provider);
    • competent authorities and institutions, when disclosure is necessary to comply with a law, regulation or legal request;
    • any other person, with your consent for such disclosure.
  7. Safeguarding personal data

    We use appropriate technical and organizational measures designed to protect the personal data that we collect about you and process. The measures we adopt are designed to provide a level of security appropriate for the degree of risk involved with processing your personal data.

  8. Duration of Data Retention

    We process your personal data only as long as this is necessary for the purposes of personal data processing. The duration of personal data retention shall be determined on the basis of the laws and regulations as well as the assessment of the purposes of data processing and necessity for retaining them.

  9. Your data protection rights

    You are entitled to obtain information about the processing of your data, to familiarise yourself with your personal data, and to receive a copy of these data being in our servers and systems. All the information about your profile and a history of your made purchases you can access on your Account settings at any time.

    You are entitled to deletion or rectification of your personal data, you may restrict or object to the processing of your personal data. These rights shall only be enforced in the event they are reasonably justified.

    If your personal information changes, you can correct, update or delete inaccuracies by making changes within your Account settings or by contacting us at

    You may terminate your Account with or without cause at any time upon providing written notice to us by sending an email Upon termination you cannot access to your Account and data any longer. By termination of the Account, we reserve the right not to delete your data and records of your purchases but retain them to comply with our legitimate interests (e.g., legal claims).

    In the event we do not reply within the time limits, laid down in the laws and regulations, or fail to execute your justified request, you are entitled to submit a complaint to the data protection authority.

  10. Contact information

    Reg. Nr. 14396013
    Läänemere tee 30, Tallinn, Harjumaa, 13913, Estonia